What happens to a unit that we send to Crosscontrol for repair/service?

What happens to a unit that we send to Crosscontrol for repair/service?

What happens to a unit that we send to Crosscontrol for repair/service?

Arrival

When the unit arrives, we register it in our system with the information we received from you via mail, service portal or your service order.

Service begins

The unit is then placed in our service queue and awaits action by our service technicians. When our technicians start the repair process, the unit is tested and all information will be formatted and the unit is restored to Factory mode. 

It is important that you tell us about the software, installed on your unit, if it should not be removed!
The technicians must then specially treat the unit, which may add additional costs for your repair. So it is important that backup is taken on the unit before it is sent to us, or that you are aware that customer-specific software may need to be installed on the unit when it is returned back to you. Generally speaking, the unit leaves us with the software it had when it was sold from our factory, unless otherwise agreed. 
If the unit is in need of cleaning when it/they arrive to us, we will charge a cleaning cost. This is to ensure the safety of our technicians and that nothing can end up in the unit when it is opened for service/repair. 

After service

Once the unit has been tested, a quotation is sent to you for approval. In the event of unapproved warranties, we charge a service fee per unit, in addition to this, working hours and any materials for the repair will be added.
  1. It is important to check that the return address is correct on our quotation, because it is the one we will use when returning the unit(s) to you.
  2. If you used our transport account to return the unit(s), but the warranty is not approved or has expired, please be aware that we may bill you for the shipping to us on the invoice after repair. This applies even if you have used a shipping service that we have not approved on our account, so if you are unsure of the shipping do not hesitate to contact us.

Once we receive your approval, the unit(s) will be repaired and returned back to you.

    • Related Articles

    • General Conditions - Warranty and Service repair

      1. ApplicabilityThese general conditions apply for warranty and service repair work performed by Crosscontrol AB, Alfta, Sweden, hereinafter referred to as Supplier. Companies that source products from the Supplier, and from time to time will return ...

    • RMA request

      RMA request This applies only to RMA created on our Support, Service And Repair Contact Center In addition to the fields required in the form, be also sure to fill in information for: RMA - Warranty Claim Department: Service and Repair and choose the ...

    • Where can I find the article number and serial number of my unit before contacting your support or Service?

      Identification Each unit has a label with article number, revision and serial numbers which identify your unique unit. Take note of these numbers. This information is required when communicating with CrossControl regarding Technical support and ...

    • Where can I find our customer number?

      In order for your contact with us regarding service and repair to go smoothly, please notify us of your customer number. This is extremely important because your company may have multiple customer numbers at Crosscontrol depending on different ...