This applies only to RMA created on our Support, Service And Repair Contact Center
In addition to the fields required in the form, be also sure to fill in information for:
RMA - Warranty Claim
Department:
Service and Repair and choose the right template:
RMA request Warranty Repair
Fill in the details for:
- Your Claim Number
- Article number
- Serial Number
RMA Warranty Creation Guide:
Sign In (To Log In or Sign Up)
Go to "My Area"
Go to "Add Ticket"
Select "Department: Service and Repair"
Select "Template: RMA request Warranty Repair..."
Fill in the information and error description. It is important to fill in Your Claim Number, Article number and Serial Number. Please attach your order or/and deviation report. Also attach pictures of the damage if possible.
Submit
RMA - Repair (Non Warranty)
Department:
Service and Repair and choose the right template:
RMA request Repair - Non Warranty
Fill in the details for:
- Article number
- Serial Number
RMA Repair Creation Guide:
Sign In (To Log In or Sign Up)
Go to "My Area"
Go to "Add Ticket"
Select "Department: Service and Repair"
Select "Template: RMA request Repair..."
Fill in the information and error description. It is important to fill in Article number and Serial Number. Please attach your repair order or/and deviation report. Also attach pictures of the damage if possible.
1. ApplicabilityThese general conditions apply for warranty and service repair work performed by Crosscontrol AB, Alfta, Sweden, hereinafter referred to as Supplier. Companies that source products from the Supplier, and from time to time will return ...
What happens to a unit that we send to Crosscontrol for repair/service? Arrival When the unit arrives, we register it in our system with the information we received from you via mail, service portal or your service order. Service begins The unit is ...
Identification Each unit has a label with article number, revision and serial numbers which identify your unique unit. Take note of these numbers. This information is required when communicating with CrossControl regarding Technical support and ...
In order for your contact with us regarding service and repair to go smoothly, please notify us of your customer number. This is extremely important because your company may have multiple customer numbers at Crosscontrol depending on different ...