If you are notified that the user does not exist when you try to sign in, then you must create a new user.
First, you need to create an account. To do this, select:
After filling in the information for your account, you will be able to log in.
If you create your new account using the email address you previously used in our Contact Center, your cases/tickets will be visible.
If not, please contact our support by creating a ticket, and we will help you connect your tickets to your new account.
The advantage of registering an account on our support, service and repair center is that you get access to all your tickets, see current status and update your ticket(s) if necessary and tickets where you are listed as Cc.
You can also make an automatic RMA request, see more info at: RMA automation